Tele-Caller (Telugu-Hindi-English) – 01
Location: Mumbai
Experience: Min 1 Year of Tele-Calling Experience is a must
Job Role and Designation:
Tele-Calling Executive is responsible for attending to Inbounds Queries via Calls / E-Mail / WhatsApp / Website / Social Media to understand their NDPs present them with suitable solutions and resolve their queries in the desired TAT
Desired Skills:
- Fluency in English, Hindi, Kannada, Telugu, Tamil & Gujarati
- Persuasion skills
- Rapport-building skills
- Telephone etiquette
- Meeting Etiquette
- Listening skills
- Questioning skills
- Microsoft Word, Excel and PowerPoint
- Internet usage, Data Management
- Call-Centre Experience
Job Responsibilities:
- Attending Inbound Calls
- Acknowledging non-voice queries in 30 Minutes
- Identifying their NDPs and providing solutions
- Timely Closures
- Continuous Learning to Improve Personality Development
- Develop Communication skills i.e. Verbal & Non Verbal to keep service standards high
Attending Inbound Calls
- To Pick up calls in 5 Seconds
- To increase the FTR ratio by providing the First Time Correct Solutions
- Understand the current NDPs of the customer
- Maintaining the database on the internal templates of the organization
- Follow the Calling and communication scripts approved by the Company
- Send daily activity reports to the manager.
Client Co-ordination
- Write emails and make calls professionally to record all discussions with the client for queries and follow-up
- Being the communication bridge between the client and the internal stakeholders
Interview Round Details:
(A) Round One – Telephonic Round
(B) Round Two – Interview with CEO / Director
Offer Terms and Conditions
- CTC Range: 2.0 Lakhs to 2.4. Lakhs per annum
- Notice Period: 2 Months
- Probation Period: 06 Months
- Working Days: 06 Days Working i.e. Mon to Sat